At Lacoste we are proud of our heritage, and driven by passion, team spirit, and sense of belonging, we are constantly on the move to build the future. We are excited to invite you to undertake and leave their mark in our fastmoving environment.

Role Overview: 

As a Wholesale Customer Operations within Lacoste's Supply Chain team, you will play a crucial role in ensuring seamless order fulfillment and customer satisfaction for our wholesale clients. You will be responsible for managing the end-to-end customer execution, including order processing, transportation monitoring, and fostering strong relationships with key accounts, also including customer invoicing . Your commitment to operational excellence will contribute to our company's success and reinforce our reputation as a leader in the industry.

What will you do?

·         Process customer orders promptly and accurately, ensuring the smooth flow of order fulfillment from placement to delivery.

·         Monitor and manage the entire order lifecycle, proactively addressing any issues that may arise during the process.

·         Supervise and manage the billing of orders, ensuring correct invoicing and resolving invoicing incidents transmitted to the Credit Department.

·         Collaborate with various departments (both in our head-office in Barcelona, as well as in our HQ in Paris), including warehousing, logistics, and sales, to optimize order management and maintain efficient supply chain operations.

·         Track shipments and coordinate with transportation partners to ensure timely and secure delivery of orders to customers.

·         Handle customer inquiries and resolve complaints in a professional and courteous manner, providing prompt and effective solutions to enhance customer satisfaction.

·         Act as a primary point of contact for key accounts, building and maintaining strong relationships to ensure their operational needs are met and exceeded.

·         Assist in developing and implementing customer service policies, procedures, and best practices to uphold operational excellence.

·         Identify opportunities for process improvements and operational efficiencies, working collaboratively with the team to implement changes.

What do we need?

·         Bachelor's degree in Business Administration, Supply Chain Management, or a related field (or equivalent work experience).

·         Proven experience in customer service or customer operations, preferably within the fashion or retail industry.

·         Strong understanding of order fulfillment, order management, and supply chain processes.

·         Demonstrated ability to manage key accounts and maintain strong professional relationships.

·         Excellent communication and interpersonal skills, with a customer-centric approach.

·         Problem-solving and decision-making skills to resolve issues effectively.

·         Detail-oriented with exceptional organizational and time management abilities.

·         Proficiency in using customer relationship management (CRM) systems and order management software.

·         Knowledge of transportation and logistics processes is a plus.

A passion for operational excellence and a proactive approach to continuous improvement

What do we offer? 

HEALTH & WELLNESS 
Life insurance. 
Organic fruit every Monday. 
Tea and coffee in the office. 
Parking. 

WORK-LIFE BALANCE 
Flexible Remuneration Regime in childcare, transportation and food. 
We offer flexible working hours and the option to work remotely 2 days a week. 

SELF DEVELOPMENT 
Team building events. 
Access to training content. 
Own library, with very diverse contents. 
Opportunity to participate in our Scholarship Program. 
Volunteer Programs 

We look forward to having you on our team and achieving great things together! Should you have any questions or need further information, don't hesitate to reach out. 

At Lacoste, we are committed to making equal opportunities a reality. 
Inherited from our unique vision of fashion-sport, equal opportunities move us forward and our recruitment methods follow this commitment by focusing on skills and embracing all types of talents. 
We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us is given the chance to fulfill our greatest potential